Q: Are the watches you sell 100% authentic?
A: Yes, Watchismo is an Authorized Dealer of ALL the brands/watches we carry and they all come with full manufacturer warranties that are honored internationally. All of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging (unless otherwise noted on the product page). Learn more about Authorized Dealers.
Q: What do the water resistance ratings mean?
A: Water Resistance indicates how well a watch is sealed against the ingress of water. It is usually accompanied by an indication of the static test pressure that a sample of newly manufactured watches were exposed to in a leakage test. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 3 ATM/30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly manufactured watches. The test for qualifying a diving watch for repeated usage in a given depth includes safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch.
Here are some activities that some brands use to illustrate water resistance.
- 3 ATM = Not intended for any exposure to water
- 5 ATM = Splash resistant, suitable for washing hands or light rain
- 10 ATM = Water Sports, suitable for swimming, surfing, etc.
- 20 ATM = Scuba Diving, suitable for extreme ocean depths
Q: Can I place a special order for a brand you don’t have on your website?
A: We have a carefully curated collection of the brands we carry on our site; unfortunately if you don’t see it on our site, we don’t carry it. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page
Q: Do you offer free shipping?
A: We do! Watchismo will cover the cost for USPS First Class International (orders over $199+) and USPS Domestic First Class (orders over $99+). All other shipping options will be quoted at checkout.
Q: Do you ship internationally?
A: Yes, Watchismo has been shipping worldwide since 1999 and we ship internationally daily! We offer FREE standard international shipping for orders over $199 via USPS International First Class Mail to most countries. There are also different paid shipping options that can be considerably quicker such as UPS and USPS International Priority or Express, which will be quoted during checkout before you purchase anything.
Q: If my country isn’t listed under your shipping options, how do I place my order?
A: If your country is not listed we can still ship to you! We just require a wire transfer or PayPal payment. Visit our Contact Us page and tell us the watch(es) you're interested in and the total quantity per item and we would be happy to send you further details.
Q: Why doesn’t my country qualify for the Free Standard International shipping?
A: To guarantee a safe delivery in certain countries, we have to ship via Priority International mail with full detailed tracking. Unfortunately, free standard shipping isn’t an option for all locations. Shipping costs to China, Malaysia, India, Thailand, Mexico, & Philippines will quoted during checkout.
Q: I entered the wrong shipping address. How do I update this?
A: You must contact us within one hour of placing your order to update this info by emailing firstname.lastname@example.org. Please include your name, order number and the correct address for faster processing. We will not be responsible for orders placed and shipped to the wrong address. In the event your order has been Returned to Sender (RTS), due to missed multiple delivery attempts or incorrect address provided, we will contact you once we receive the package back and an additional shipping fee will be needed before it can be reshipped.
Q: Where is my order?
A: All orders are processed and shipped out by 3pm (PST) Monday through Friday. Orders placed/received after 2pm (PST) will be processed the next business day. All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments can often be delayed due to high variance with each country’s customs processing.
Q: I never received an email with my tracking information. How do I get this information?
A: If you created a Watchismo.com account, you can login and view your orders. Tracking numbers are available in your order history. If you checked out as a Guest, please visit our Contact Us page and we would be happy to provide you with your direct tracking link.
Q: I received a shipping confirmation email, but I don’t know what shipping company was used?
A: All of our shipments are sent via United States Postal Service unless UPS shipping method is chosen at checkout. You can enter your tracking number on USPS’s website to track your shipment (www.usps.com). If your tracking number starts with a “1Z” then it was sent via UPS (www.ups.com).
Q: What are the duties required for my country?
A: Most of our customers outside the US report little to no duties due - though potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country.
Q: I received an email to contact you to confirm my order. What do I have to do next?
A: Our Fraud Protection Department works diligently to ensure our customers are protected. We may contact you in the event that we may need further verification before shipping your order. If you have any questions, feel free to email the Fraud Department at email@example.com if you have any questions regarding this Customer Protection process.
Q: How long will it take to get my special order? Is there an additional fee associated with placing a special order/pre-order?
A: If the item requested is immediately available from the manufacturer we can receive and ship within a few days. However, if it is in production it could take up to a few weeks or more. There are no extra fees associated with placing a special order. Payment for pre-orders and/or special orders will be charged in full once we confirm availability with the manufacturer. We will ship as soon as the item(s) become available and you'll receive a tracking number via email.
Q: What is your return policy?
Q: Does my watch come with a warranty?
A: Yes, all the brands we carry come with an international manufacturer warranty. All warranty issues are to be handled directly with the watch manufacturer, and not Watchismo. Typically the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage.
Q: How long will it take for my exchange/return to be processed?
A: Returns/Exchanges once received take approximately 2-5 business days to be processed. During the busy Holiday season once received can take anywhere between 5-10 business days to be processed. Once completed you will be notified by email.
Q: I bought a watch on sale. Why can’t I return for a refund?
A: Due to our extremely low pricing on sale watches (purchased below the original crossed out price) or sales with coupon codes, sale watches are returnable for store credit only within the 365 day guideline. (Return Policy page)
Q: The watch I just received isn’t working, is damaged or is defective, what should I do?
A: Please contact us at firstname.lastname@example.org within 48 hours of receipt for further assistance. You can include a brief description and cell phone picture of the watch/damage to expedite the process.
Q I need my original invoice for my warranty to be honored. How do I get one?
A: If you created a Watchismo.com account when checking out, you can login and view/print your orders. If not, please email us at email@example.com with your original order number and the name used to place the order and we will be happy to email you a PDF of your order invoice.
Q: I dropped my watch and the crystal cracked. How can I get my watch fixed?
A: Unfortunately, manufacturer warranties do not cover the replacement of crystal and parts accidentally damaged or inadequately handled. Please contact the manufacturer for a service center in your area to have your crystal replaced. Watchismo has no control over service center pricing/fees. Most qualified, local watch repair stores can replace a crystal for a nominal fee.
Q: Do you service watches?
A: We do not service watches at Watchismo. Please contact the manufacturer for a list of service centers in your country.
Q: Can I apply more than one coupon code per order?
A: Watchismo’s e-commerce platform only allows one coupon code to be applied to an order.
Q: My first transactions were declined. Why are there multiple charges showing on my credit card account?
A: What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.
Q: Where do I enter my Gift Certificate (GC) code?
A: Gift certificate codes are entered during checkout. After you enter your shipping and billing information, click Next. At this point you select the Shipping Method and below the shipping options you’ll see gift certificate field (not to be confused with the Coupon Code field). Enter your Gift Certificate code and click Apply. Your order total will be reduced by the amount of your Gift Certificate.
Q: Where do I enter my Coupon Code?
A: Coupon codes can be entered when viewing your Shopping Cart. Enter your Coupon Code in the Coupons field and click Apply. Your Shopping Cart total will be reduced by the value of the coupon code. Coupon codes can also be entered during Step 2 of the Checkout process.
Q: Do you sell replacement watch straps?
A: We only carry spare straps for Xeric watches. All other straps can be acquired directly from the brand/manufacturer.
Q: I received a watch as a gift and it’s not to my liking. Can I exchange it?
A: Yes, you can exchange brand-new, unworn watches purchased from Watchismo within the 365 day return period. Unfortunately we are unable to provide refunds on gifts. To begin the return process, please email firstname.lastname@example.org the following information so we can confirm the watch was purchased on Watchismo.com:
Original order number
Purchaser’s email address (if available)
Name of the purchaser
Once we verify the order, we’ll email you the Return Instructions. Please note that all returns must receive a Return Authorization number (RMA #).
Q: How does my watch work?
A: Your watch should have an instruction booklet for specific functionality. Some eco-friendly brands (example: Vestal) do not provide a printed instructional manual, but make the instruction manuals available for download on their brand website. If you need additional help, we would be more than happy to assist you. Visit our Contact Us page
Q: My battery died within 30 days of receiving the watch, what do I do?
A: Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell - which just needs to be replaced. Any qualified local watch repair store, jewelry store, or watchmaker can replace the battery for you. Visit our Contact Us page if your battery has died within the first 30 days.
Q: I want to purchase a Watchismo Gift Certificate, how will that be sent to me?
A: Gift Certificate are issued within 1 business day of the order being placed. Watchismo will email you a high resolution Gift Certificate for printing, mailing or emailing. The gift certificate recipient just needs to enter the code at checkout to redeem.